BroadbandTV Corp

Partner Experience Supervisor



The Partner Experience Supervisor supervises the provision of administrative and operational support to staff associated with the Partner Experience Manager. In this role, you will be supervising Partner Services Representatives in providing quality services to BBTV partners (YouTube content creators) and helping them with their inquiries. You will oversee a small team to ensure policies and procedures are carried out to ensure the department goals and KPI’s are met.


  • Oversee and train team of support representatives to ensure policies and procedures are met
  • Monitor, review and record KPIs for individuals and teams
  • Conduct regular one on one check-ins with team members
  • Assist PX leadership in conducting year end performance reviews
  • Work on special projects as required by Partner Experience leadership
  • Provide general administrative and backup support to management by assisting with month-end closing processes, weekly/monthly data entry
  • Collaborate with Content Acquisition, R&D, and Marketing departments to drive new partner related initiatives
  • Advise and provide support and services to our network of partners in a timely manner
  • Work with R&D and other departments to co-ordinate mid-term software user additions, provide usage information and implement new systems and procedures
  • Carry out administration of policies and procedures and provide backup support to management
  • Support and maintain operation of our partner experience software, ZenDesk
  • Conduct and maintain competitive analysis to validate and improve value proposition

Qualifications & Requirements:

  • Completion of post-secondary courses in business administration or a related area
  • 2+ years of customer service or client management experience
  • Minimum 6 months experience in the YouTube online video space, including either as a content creator or account manager
  • Minimum 6 months experience with YouTube’s Content Owner system
  • Minimum 6 months experience as an administrator of ZenDesk
  • Expert knowledge of YouTube best practices demonstrated with YouTube Certification preferred

About Us:

BroadbandTV (BBTV) is an innovative media and technology company that drives success for online video creators by leveraging its premium media brands, proprietary technology, and massive online reach. BBTV operates one of the world’s largest multi-platform networks with over 76,000 network partners amassing over 14 billion impressions per month. Its content creators span a number of key media brands including: TGN, the most engaged gaming network on YouTube; Opposition, the largest hip-hop music network; number one Electronic Dance Music (EDM) network, WIMSIC; leading kids & family network, HooplaKidz and Outspeak, the next-generation citizen journalism brand in partnership with The Huffington Post. The business recently unveiled Windfall, a joint venture to find, develop and service music artists across all platforms, in partnership with BMG.

BBTV and its Founder & CEO, Shahrzad Rafati are regularly featured across influential U.S. publications, including: The Wall Street Journal, Fast Company, Forbes, Fortune, Variety and VentureBeat to name a few. BBTV and Shahrzad have also won dozens of awards for business excellence and entrepreneurship including Playback Magazine's Digital Company of the Year, Top Up & Coming Tech Company by PWC Vision to Reality, Top Digital Media Company by theDigi Awards, Ernst & Young’s Entrepreneur of the Year and Fast Company’s 100 Most Creative People in Business.

BBTV maintains a culture of creativity, drive, collaboration and care and seeks to create dream jobs for every team member.


If you qualify and have a passion and strong understanding for online video, please send in your resume to


Company Name: BroadbandTV Corporation

Position Title: Partner Experience Supervisor

# of Vacancies: 1

Expected Start Date: As soon as possible

Salary: $46,000 CDN Annual

Terms of Employment: Permanent Full-time

Benefits: Dental, Vision, Disability, Prescription and Paramedical

Bonus: Negotiable

Vacation: 10 paid vacation days, 8 personal days

Hours: 40 Week

Location of Employment: 1205 Melville St. Vancouver BC V6E 0A6 Canada